Last updated: February 24, 2026
Manufacturing Defects – 30 Days from Delivery
If your item has a manufacturing defect, contact support@sensorycraver.com within 30 days of delivery with your order number and photos. We will provide return instructions and offer a refund or replacement after inspection.
One-Year Normal Use Warranty
We provide a one (1) year warranty against defects that arise during normal use. This covers workmanship/material issues and excludes damage caused by misuse, accidents, alterations, improper care, or unreasonable wear.
Conditions & Exclusions
- Items must be returned per our instructions.
- Original shipping fees are non-refundable unless the return is due to our error or a confirmed defect.
- We do not sell custom-made products.
How to Start a Return
Email support@sensorycraver.com with:
- Order number
- Description of the issue
- Photos of the defect (if applicable)